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Common Questions

WHAT IS THE ORDER PROCESS?

Provide your response to the questions outlined on the order form. I will be in touch within 24-48 hours to discuss your design ideas and ask any further questions I may have. Once the design has been decided, I will provide you with a quote.

HOW MUCH DO YOU CHARGE?

Basic cookies start at 36.00 per dozen, with a minimum order requirement of 1 dozen. Fees will increase depending on the design requested (an additional 1.00-5.00/cookie). Please provide as much information as possible when submitting a request so I can provide you with an accurate quote.

HOW FAR IN ADVANCE DO I NEED TO SUBMIT MY REQUEST?

I require a minimum 3 weeks notice for standard orders. For orders of 100+ I require 2-4 months. If you request outside of this requirement I will do my best to accommodate your order, but there are no guarantees.
*$25 added onto rush orders.

WHEN IS PAYMENT DUE?

 50% of the final cost (non-refundable) is due at time of order confirmation to secure your spot. The remaining amount will be due one week before your scheduled pick up. 

HOW ARE THE COOKIES PACKAGED?

Cookies will be provided in individual cellophane bags (heat sealed), in a box. If you would like curled ribbon I charge an extra 0.35/cookie and an extra 0.50/cookie for satin ribbon bows.

CAN I PICK UP MY ORDER?

Absolutely, all orders can be picked up in Stone Oak, San Antonio, TX (location will be provided at time of order confirmation). 

DO YOU HAVE A STOREFRONT?

At this time I do not have a physical location. I operate out of my cottage kitchen. I also have a valid food handler's permit.

WHAT FLAVOURS DO YOU OFFER?

As a standard, all orders will contain my signature vanilla sugar cookies. However, if you would like a different flavour please let me know when you submit your quote and I can see what I can do for you! 
*There may be an additional fee depending on the flavor you request.

DO YOU OFFER GLUTEN FREE COOKIES?

Unfortunately at this time I do not offer Gluten free cookies/ cakes/ or treats.

ARE YOUR COOKIES NUT FREE?

The cookies do not contain any nut ingredients, however they are made in a kitchen where both peanuts and tree nuts may be present. I always do my best to avoid cross contamination, but if somebody has a severe nut allergy I would advise they do not eat my cookies.

HOW LONG DO THE COOKIES STAY FRESH?

Cookies will maintain their freshness for 2 weeks at room temperature in a sealed container/bag. In a freezer they can last up to a year. Make sure to store them in a container in the freezer (do not store in a fridge) and let the container come to room temperature before opening it.

DO YOU OFFER COOKIE SETS FOR HOLIDAYS?

Definitely! Please keep an eye out for pre-order options on my Instagram and Facebook feeds. Prices will be provided once the designs have been determined (approx. 2-4 weeks before the holiday/event).

Don't see your question? Please contact me at info@missmoosbakeshopand I'd be happy to help you out further.

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