Common Questions
WHAT IS THE ORDER PROCESS?
Provide your response to the questions outlined on the order form. I will be in touch within 24-48 hours to discuss your design ideas and ask any further questions I may have. Once the design has been decided, I will provide you with a quote.
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HOW MUCH DO YOU CHARGE?
Basic cookies start at $48.00 per dozen, with a minimum order requirement of 1 dozen. Fees will increase depending on the design requested (an additional 1.00-5.00/cookie). Please provide as much information as possible when submitting a request so I can provide you with an accurate quote.
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HOW FAR IN ADVANCE DO I NEED TO SUBMIT MY REQUEST?
I require a minimum 3 weeks notice for standard orders. For orders of 100+ I require 2-4 months. If you request outside of this requirement I will do my best to accommodate your order, but there are no guarantees.
*$50 added onto rush orders.
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WHEN IS PAYMENT DUE?
50% of the final cost (non-refundable) is due at time of order confirmation to secure your spot. The remaining amount will be due one week before your scheduled pick up.
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HOW ARE THE COOKIES PACKAGED?
Cookies will be provided in individual cellophane bags (heat sealed), in a box. If you would like curled ribbon I charge an extra 0.35/cookie and an extra 0.50/cookie for satin ribbon bows.
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CAN I PICK UP MY ORDER?
Absolutely, all orders can be picked up in Stone Oak, San Antonio, TX (location will be provided at time of order confirmation).
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DO YOU HAVE A STOREFRONT?
At this time I do not have a physical location. I operate out of my cottage kitchen. I also have a valid food handler's permit.
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WHAT FLAVOURS DO YOU OFFER?
As a standard, all orders will contain my signature vanilla sugar cookies. However, if you would like a different flavour please let me know when you submit your quote and I can see what I can do for you!
*There may be an additional fee depending on the flavor you request.
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DO YOU OFFER GLUTEN FREE COOKIES?
Unfortunately at this time I do not offer Gluten free cookies/ cakes/ or treats.
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ARE YOUR COOKIES NUT FREE?
The cookies do not contain any nut ingredients, however they are made in a kitchen where both peanuts and tree nuts may be present. I always do my best to avoid cross contamination, but if somebody has a severe nut allergy I would advise they do not eat my cookies.
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HOW LONG DO THE COOKIES STAY FRESH?
Cookies will maintain their freshness for 2 weeks at room temperature in a sealed container/bag. In a freezer they can last up to a year. Make sure to store them in a container in the freezer (do not store in a fridge) and let the container come to room temperature before opening it.
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DO YOU OFFER COOKIE SETS FOR HOLIDAYS?
Definitely! Please keep an eye out for pre-order options on my Instagram and Facebook feeds. Prices will be provided once the designs have been determined (approx. 2-4 weeks before the holiday/event).
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Don't see your question? Please contact me at info@missmoosbakeshopand I'd be happy to help you out further.